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Help me. pls.

New Here ,
May 19, 2023 May 19, 2023

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Tell me why Adobe is deducting my money from my account. my Adobe account has expired, I don't buy anymore, so why am I charged..? Please stop collecting my fees.Thanks

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Community Expert ,
May 19, 2023 May 19, 2023

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adobe subscriptions don't end unless you explicitly cancel. ie, they automatically renew.

 

do you have a teams or enterprise subscription?

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New Here ,
May 19, 2023 May 19, 2023

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Early termination fee
There will be an early termination fee of US$49.95 charged to your card Visa
ending ****5999.
Why do I get such a fee, because I don't upgrade or buy any more packages
in photoshop and lightroom

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LEGEND ,
May 20, 2023 May 20, 2023

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Yes, but there's a fee for cancelling early. 50% of what you've committed to pay for the year, quite a generous discount. To avoid the fee cancel in the 12th month - if you are a day late it auto renews.

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Community Expert ,
May 20, 2023 May 20, 2023

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LATEST

@Tri299747405epp 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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