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leslie_3458
Participant
April 19, 2025
Question

Help!! My payment won’t cancel

  • April 19, 2025
  • 3 replies
  • 215 views

I TRIED CANCELLING AND IT WONT WORK IT JUSY TOOK 25 DOLLARS OUT OF MY ACCOUNT AND I STILL CANT CANCEL

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 20, 2025

    you have to fix payment problems before you can cancel.

     

    what's your account show, https://account.adobe.com

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    April 20, 2025

    Hi Leslie:

     

    You posted your question on the FrameMaker forum, used to support and explain FrameMaker. I moved your post to the Account, Payment and Plan forum. But you will want to follow Dave's advice and contact Adobe directly to resolve this.

     

    ~Barb

    ~Barb at Rocky Mountain Training
      Dave Creamer of IDEAS
      Community Expert
      Dave Creamer of IDEASCommunity Expert
      Community Expert
      April 19, 2025

      DID YOU TRY TO CONTACT CUSTOMER SERVICE?

       

      David Creamer: Community Expert (ACI and ACE 1995-2023)
      L
      leslie_3458Author
      Participant
      April 24, 2025

      I just cancelled but it keeps charging me 100 dollars

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      April 24, 2025

      Leslie, I can confirm that you have started the cancellation process for your subscription. Please see https://adobe.ly/4juLz3y for the fees that are applicable when canceling an annual subscription. ^JW

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