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Participant
April 19, 2025
Question

Help!! My payment won’t cancel

  • April 19, 2025
  • 3 replies
  • 215 views

I TRIED CANCELLING AND IT WONT WORK IT JUSY TOOK 25 DOLLARS OUT OF MY ACCOUNT AND I STILL CANT CANCEL

    3 replies

    kglad
    Community Expert
    Community Expert
    April 20, 2025

    you have to fix payment problems before you can cancel.

     

    what's your account show, https://account.adobe.com

    Barb Binder
    Community Expert
    Community Expert
    April 20, 2025

    Hi Leslie:

     

    You posted your question on the FrameMaker forum, used to support and explain FrameMaker. I moved your post to the Account, Payment and Plan forum. But you will want to follow Dave's advice and contact Adobe directly to resolve this.

     

    ~Barb

    ~Barb at Rocky Mountain Training
    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    April 19, 2025

    DID YOU TRY TO CONTACT CUSTOMER SERVICE?

     

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    Participant
    April 24, 2025

    I just cancelled but it keeps charging me 100 dollars

    Jeffrey_A_Wright
    Community Manager
    Community Manager
    April 24, 2025

    Leslie, I can confirm that you have started the cancellation process for your subscription. Please see https://adobe.ly/4juLz3y for the fees that are applicable when canceling an annual subscription. ^JW