Help Needed – Incorrect Debit on My Account

Forum|Forum|10 months ago
May 2, 2025
2 replies
245 views

Dear Adobe Support Team or anyone in the community who can help,

I'm reaching out because I’ve noticed an incorrect debit on my account, and I believe it may have been charged in error. I haven’t been able to find another way to get in touch with Adobe customer support, so I’m hoping someone here can point me in the right direction.

Could anyone advise on how I can dispute this charge and request a refund if needed?

Thanks so much in advance for any help or guidance!

kglad

Community Expert

check your account, https://account.adobe.com

it should show what you were charged (commonly a stock subscription).

Jeffrey_A_Wright

Community Manager

Barbara, I am sorry, but I don't see any active subscriptions or recent purchases under the account you used to post to this public discussion forum. Please make sure to log in under the account you used to purchase access to Adobe services, if you wish to manage them. If you need to request a password reset to regain access, then see https://adobe.ly/4jTvR1E. ^JW

kglad

Community Expert

Hi Adobe, I got debited on my account after I had cancelled my free trial long before it expired. I got debited today, and when I went to the website, I found an active Adobe Pro subscription I had already cancelled weeks ago. There was no mention of a refund in the email confirmation of the service I cancelled. It only said I'd have an active subscription until it expires; but this isn't what I want. Kindly look into this!

Email ID: Kuforiji98@gmail.com

do you have your 2 confirmation emails that show:

your trial start date?

your cancellation date?

if so, copy and paste screenshots of the emails into a reply here showing those dates (and remove any personal info).

jane-e

Community Expert

@Barbara_Conti1876

I've moved your post from Using the Community to the Account Payment, & Plan forum.

Jane

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