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I want to now if i stop to pay plans because i pay now 480 kr and i dont now why. I dont want to pay any more.
We checked your account info. We could see that you have cancelled your subscription on October 26, 2023. The service will continue till November 24, 2023.
Let us know if you have any questions regarding the payments.
Regards,
Shivangi
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We cannot assist with billing on the forums. You will need to contact Adobe Customer Care directly for help. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"
If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703
You can also send a post through X (formerly Twitter) to @AdobeCare.
Do not reply to PMs, which are likely to be scammers.
I've moved your post from Using the Community to Account, Payment, & Plan for you.
Please note that if you subscribed to an annual plan, there is a fee for early termination if you cancel before the year is up.
~ Jane
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You can cancel the plan yourself as well. See the following link for instructions
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-Manan
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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 2 ways to contact adobe; chat and twitter (now x):
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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We checked your account info. We could see that you have cancelled your subscription on October 26, 2023. The service will continue till November 24, 2023.
Let us know if you have any questions regarding the payments.
Regards,
Shivangi