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Elena377537655fbv
Participant
May 31, 2024
Answered

Help with refund

  • May 31, 2024
  • 2 replies
  • 287 views

Hi, I mistakenly subscribed in Lightroom for a year and that's too much. I wanted a free trial but i was fully charged for a year. Please how can i get a refund? I already cancelled the plan. 

 

many thanks 

    This topic has been closed for replies.
    Correct answer Manan Joshi

    If you cancelled within the 14 day period you should get the refund. Generally it takes around a week or so for the refund to reflect in the statement. For refund rules, refer to the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    You can contact Adobe support as well to discuss this out. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 31, 2024

    because you failed to cancel during the 7 day trial and the 7 day additional refund period, you're not owed a refund.  you can still ask for one, but shouldn't expect one.

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    May 31, 2024

    If you cancelled within the 14 day period you should get the refund. Generally it takes around a week or so for the refund to reflect in the statement. For refund rules, refer to the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    You can contact Adobe support as well to discuss this out. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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