Help with the Plan

New Here ,
Apr 12, 2020 Apr 12, 2020

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I canceled my plan when I got charged and I believe I had it till May 2 and I changed my mind and got it again but I got charged 21 again so 41 in 1 day. Can someone help.

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Billing

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correct answers 1 Correct answer

Community Expert , Apr 12, 2020 Apr 12, 2020

Either your plan is active or it's cancelled permanently. There is no going back after you cancel except to start a new plan.

 

Please log-in to your account below to confirm you have an active plan.  Click on View Invoices.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

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NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

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Community Expert ,
Apr 12, 2020 Apr 12, 2020

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Either your plan is active or it's cancelled permanently. There is no going back after you cancel except to start a new plan.

 

Please log-in to your account below to confirm you have an active plan.  Click on View Invoices.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

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Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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