help

[Canarita25745168lgf9]

quisiera saber como rembolsar un plan anual de premiere que yo no he hecho. si algien me dijera como poder rembolsar ese plan.

[kglad · Accepted solution]

if you are within the trial period (first 2 weeks of your subscription), you can get a full refund for cancellation of your subscription, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html 

otherwise, there's penalty = 1/2 the cost of the remaining 1 year commitment.

if the above link does not help you cancel your subscription, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

[Peru Bob]

See here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Or please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html