Dear Adobe,
I would like to ask you to be clear what your invoicing and contract conditions for cloud customers are;
In January 2019 we decided to stop our cloud yearly plan, then Adobe automatically charged 66,49 Euros as penalty fee for canceling the yearly plan.
That's totally ridiculous! Nowhere on the internet you find this type of treatment, in any case not by respectful customer-driven companies.
Kind regards, Rob
Dear John, did you see the screen print, highlighted?
It clearly says "Only applies for original purchased order, not to subsequent renewals". >> That's Adobe terms not my words.
When the original order is placed, you have 14 days to cancel and get a refund with no cancellation fee. After those 14 days, early cancellation attracts a cancellation fee.
When you renew, there is no 14 day refund period. But if you cancel early, you get charged an early cancellation fee.
You cancelled in Jan 2019 (the 13th month of your contract) which I assume was after the expiry of your first 12 month contract and after your renewal had rolled over.
Seems like you should have cancelled in Dec 2018 (the 12th month of your contract) so that your renewal did not roll over and there was no cancellation fee.
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