Household or muli-user discounts, discounts for current customers?

Forum|Forum|4 years ago
November 24, 2021
3 replies
591 views

Two members of our household use Adobe creative cloud for business purposes. We were told that since it's for a commercial activity we could not share an account. However, I've never seen any discounts for current creative cloud subscribers, no multi-member or household plans (and the business plan is the same exact subscription as the individual except $20 per month more *each* and only offers the ability to basically share a cloud), and when I asked customer service about it, they said I should post in the forum to see if there are any discounts for current customers and to ask if there are any multi-member discount, and etc. They also suggested that I go to the plan website every week to see if there are any available promotions for current customers but I wanted to see if there are ever any discounts for current customers before I schedule an additional weekly activity. Honestly, I would have thought customer service was the appropriate place to look for these answers, but that is not what they said.

I am not sure a forum is the right place but that's what they told me to do. So:

- are there any multi-member or household plans that will be offered in the future, and who do I ask about this? Where can I make a request that Adobe look into a discount plan for families who work together? That would be helpful for small businesses (yes, I am aware lots of people share their individual plans with family members but we can't afford to have any legal issues because one of us is technically using the software illegally if we shared).

- are there ever any discounts for current customers? I don't want to check the Adobe website every week because it turns out customer service just didn't want to say no.

Thank you for any information you can provide. We're a small business still building a client base so the Black Friday sale last year really helped mitigate the cost of two plans, but now that we are no longer eligible, our subscriptions are about to double.

Collaboration

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John T Smith

Community Expert

Team license links that may help
NOTE - an individual plan may be used for a business purpose... a team plan is appropriate where the business is going to (A) pay for the plans and (B) assign or reassign the plan to employees, such as when an employee is replaced due to leaving or moving to a different job
-team plans https://www.adobe.com/creativecloud/plans.html?plan=team
-https://community.adobe.com/t5/Enterprise-Teams/bd-p/enterprise-and-teams
-http://www.adobe.com/creativecloud/buy/business.html
-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account https://community.adobe.com/t5/Get-Started/Creative-Cloud-for-Teams-FAQ-How-can-I-manage-my-teams-account/td-p/8101442
-Team Installer https://community.adobe.com/t5/Get-Started/HOW-TO-Your-very-own-Adobe-Update-Server-Windows/td-p/5753372
--https://helpx.adobe.com/creative-cloud/packager/create-license-file.html
-block cloud saves https://community.adobe.com/t5/Get-Started/Can-I-block-my-users-from-saving-to-the-cloud-and-only-allow/td-p/8022923

John T Smith

Community Expert

>told that since it's for a commercial activity we could not share an account

Not correct... an account may not be shared, no matter the use

Cloud License allows 2 activations at a time http://www.adobe.com/legal/licenses-terms.html
-you may use on ONE computer at a time, and you may NOT share your subscription

P

PersistenceAuthor

Participant

That is what I said. That we could *not* share an account. I wanted to know if there are any discounts or potential for a household/multi-user subscription because paying for two full price subscriptons is cost prohibitive for a small business.