How Adobe shafted me

[Xyzaffair]

i have been with adobe since 2013 and just wanted to change how i pay, from monthly to annually.

So this indian support member cancelled my current plan which was 11 years old and started a new plan on dec 17 2024, and now with all of adobe's support i can not get anyone to fix this problem.

so now i will recieve 100 credits per month instead of 250.

so it looks like it did not pay to be loyal to adobe.

I have no recourse the only support you can get is from india

after 11 years is this is how it is going to end.

[kglad]

for others, beware. changing a plan with adobe always means canceling the current one to start the new one.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Xyzaffair]

thanks for the move

[Xyzaffair]

but i did not want to change the plan, i just wanted to change something inside the plan

not knowing is not my fault there is noway to know all policies from adobe, and i still don't understand how wanting to change how you pay your bill should ever change your plan.

[kglad]

i understand you didn't know.  and i agree, it's not expected.  but that's the way it works and others should be aware.

[Xyzaffair]

will if nothing else as you say "be aware" so posting here maybe helps someone else frombad things happening to loyal customers, now am on a seven day trail period, imagine that, 132 months to a seven day trail period, and of course am going to cancell and move on, it is what it is.