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How can I cancel my membership and get a refund?

New Here ,
Oct 27, 2023 Oct 27, 2023

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I was charged $20.99 last night for the renewal of my Adobe Photoshop membership that I'd like to cancel and be refunded for, but when I enter the app I don't even have subcription benefits and it wants me to update my billing method to charge another $20.99 and i don't see the option to cancel it. 

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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@Niyah33209503li47 you'll need to contact Adobe support about payment issues
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows popups and cookies or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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Community Expert ,
Oct 27, 2023 Oct 27, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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