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a0n.v
Participant
March 28, 2021
Answered

How can I change my billing date? [2021]

  • March 28, 2021
  • 3 replies
  • 18991 views

I pretty urgently need to update my billing date to the 2nd of the month but I can't seem to find a SINGLE way to contact an actual customer support rep. The forums also seem to be completely blank. I'm using the personal CC subscription with the student discount applied if that makes any difference. Thanks in advance.

Correct answer John T Smith

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

3 replies

Participating Frequently
March 29, 2021

oh weird, you got an actual answer and not something like

 

"This is a public forum, not Adobe management"

Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

I'm glad for you, not everyone gets an actual helping answer in this forum

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
March 28, 2021

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

a0n.v
a0n.vAuthor
Participant
March 29, 2021

Yep, that link worked great. Thanks. 

For anyone else looking at this thread, you need to contact support on the same date that you wish to set your new billing date to.

a0n.v
a0n.vAuthor
Participant
March 28, 2021

Edit: I'm on a monthly billing cycle.