How can I get a refund from Adobe?

Question

Hello, today I downloaded Creative Cloud with the former account and soon canceled the plan.

That's because I want to deactivate the former accont and make a new account.

But I couldn't get a refund from Adobe.

Should I wait for it? Or should I find other ways to get my refund?

Please answer to me. I'm very nervous :-C

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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