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How can I speak to a manager or corporate?

New Here ,
Jan 24, 2024 Jan 24, 2024

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I did a free trial during the holidays and when I realized I wouldn't use it, I asked to cancel and was told to cancel on the last day of the trial. I of course forgot, because it was the holidays, and now have been charged $30. When I called and asked for a refund, the rep said unfortunately the refund window was closed, but she would compensate by giving me 3 months for free. AFTWR THE 3 MONTHS, I WOULD NOT BE CHARGED OR HAVE A MEMBERSHIP ANYMORE. I just found out that she lied, and after the 3 months I WILL be charged monthly for A YEARLY PLAN!!!! I NWVER signed up for this and I don't want it!! I was LIED TO. And if I cancel it now, I'll be charged over $100!!!! Who do I speak to so that this can be resolved. I am NOT going to pay any more money to adobe. I want my account canceled with no charge. And I want my entire adobe account deleted permanently. Who do I speak to about this?? 

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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@Brittanie34995183lsnt was this for a teams or enterprise plan or single user?

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Hi @Brittanie34995183lsnt ,

 

Sorry for the frustration caused. Just reviewed your account and found out that you have an Individual Creative Cloud for All Apps subscription. Will be moving this post to the Account, Payment, and Plan community for further assistance.

 

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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for individual subscriptions:

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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