How do I access my invoices after having cancelled a plan?

Forum|Forum|1 year ago
March 18, 2025
1 reply
413 views

Question in title. I cancelled last year and now need invoice copies for accounting, however I'm unable to get them as my account page throws errors: "Could not fetch your invoice and billing history."

How do I get to my invoices so I can download them?

Account management

Correct answer Kanikas

Hi michalcernansky,

As I understand, you wish to download invoices for a subscription that was cancelled a year ago. If you're unable to download the invoices following the process mentioned here: https://adobe.ly/4hFRp04, kindly get in touch with support team: https://adobe.ly/4kuco91.

Hope this helps.

^KS

Kanikas

Correct answer

Community Manager

Hi michalcernansky,

As I understand, you wish to download invoices for a subscription that was cancelled a year ago. If you're unable to download the invoices following the process mentioned here: https://adobe.ly/4hFRp04, kindly get in touch with support team: https://adobe.ly/4kuco91.

Hope this helps.

^KS

michalcernanskyAuthor

Participant

Thanks for the fast reply, Kanikas.

After numerous headaches trying to open my account across two PCs and four browsers, only on my phone did the menus finally load properly and thus I was able to download the invoices I need. So in the end, it was "just" a hardware issue of some sort. Shame the automated e-mail invoices are no longer a feature (would prevent problems like this) but nevertheless, I was able to solve my issue.