How do I activate a subscription I canceled?

[arda_0876]

today I canceled my creative cloud plan and I want to activate it again, I have been using it for 1 year, how will it work?

[John T Smith · Accepted solution]

As far as I know (check with support) you may not reactivate once you cancel... you need to buy a new subscription

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[arda_0876]

I tried to talk to support but I couldn't find anything other than artificial intelligence I'm looking for a real person or an email I don't think they have a phone number for turkey

[John T Smith]

>couldn't find anything other than artificial intelligence

I posted the exact step, with a picture

[arda_0876]

[kglad]

that says you have the photography plan, not all apps.  if that's not what you want, contact adobe support.

[arda_0876]

no it was creative cloud I was using premier pro and after effects

[arda_0876]

when I contact support, I get nothing but artificial intelligence

[kglad]

again, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nancy OShea]

You don't.  Once you cancel, it's gone forever.  You'll have to start a NEW subscription under a new ID.

https://www.adobe.com/creativecloud/plans.html

[arda_0876]

how can I delete this thread or a message I wrote here?

[Nancy OShea]

You've received multiple correct replies. There's no way to delete it.

However, I can lock it for you.