How do I add billing address if there’s no such option?

New Here ,
Jun 16, 2021 Jun 16, 2021

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I just got myself a subscription. I paid with my business credit card. In Estonia, they ask for the full billing address in all the purchase invoices that I have. I see that in Adobe's billing there is no option for Estonia to write the billing address, I can only add postal code, contry and the company's name. But if I switch to US there I can write my full address (but it will say US then so that's not what I need).

Why is that so and how to fix it?

 

More importantly how do I contact Adobe support so they can send me a correct invoice?

 

Thanks!

 

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Account management , Billing

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correct answers 2 Correct answers

Adobe Community Professional , Jun 16, 2021 Jun 16, 2021

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen

...

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New Here , Jun 16, 2021 Jun 16, 2021

I contacted the Support and they updated my billing address.

The invoice should be updated automatically but it will take some time as they say.

That was easy 🙂

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jun 16, 2021 Jun 16, 2021

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I contacted the Support and they updated my billing address.

The invoice should be updated automatically but it will take some time as they say.

That was easy 🙂

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines