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How do I cancel and avoid the fee?

New Here ,
Jan 05, 2023 Jan 05, 2023

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I signed up December 9th for Pro and forgot to cancel until now.  I'm now being charged over $100 and I've had the plan less than a month.  Help!

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Community Expert ,
Jan 05, 2023 Jan 05, 2023

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if you change plan, you can avoid the fee. you'll need to contact support to do that.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Hi there,

 

Happy to help!

 

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community.

 

Please follow the link below which has the steps on how to change the plan.

https://helpx.adobe.com/manage-account/using/change-plan.html

 

In case you want to cancel the subscription, kindly follow the below link.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, if you face any trouble while cancellation or making changes in the plan or if you have any further questions related to billing or refund, I would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

 

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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LEGEND ,
Jan 06, 2023 Jan 06, 2023

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You signed up for an annual plan (paid monthly). Adobe could charge for the entire year, but give a generous 50% discount on what is left of the year. Cancel in the 12th month to avoid a fee. Don't wait, because each year it auto-renews and starts again.

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