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How do I cancel free trial

New Here ,
Mar 13, 2023 Mar 13, 2023

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how do i do the same thing but with ai?

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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Hi, 

Kindly help us understand more about your question. 

 

-Kanika 

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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Well it seems the query is about cancelling your subscription. To start with you can look at the following link

https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

P.S.:- Moved the query to an independenet post branched of the old discussion which would not have garnered much attention.

-Manan

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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Hi there,

 

We appreciate you writing in. Happy to help!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

 

Please read through the article suggested earlier to begin with  for better understanding on how to Cancel Adobe trial or subscription.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Mar 14, 2023 Mar 14, 2023

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the cancellation process is the exactly the same for all adobe subscriptions:

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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