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Participant
December 2, 2024
Question

How do I cancel my free trial of adobe animate??? PLS HELP ME

  • December 2, 2024
  • 2 replies
  • 416 views

I just recently signed up for the 7 day free trial but then a few hours in it literally broke adobe animate... I cant open up the app at all without it freezing up and staying on a blank screen FOREVER. I can't open up any of my files I was working on today. I just recently activated it today, but I cant for the life of me figure out how to cancel it. I don't want to be charged for an app that DOESN'T EVEN work after my trial ends. HELP LOL

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    2 replies

    kglad
    Community Expert
    Community Expert
    December 2, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from animate">
    kglad
    Community Expert
    Community Expert
    December 2, 2024

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.