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Participant
February 26, 2023
Answered

How do I cancel my free trial subscription

  • February 26, 2023
  • 6 replies
  • 1884 views

I already started my education account given by the University. I started free trial for free adobe templetes but now I have to cancel the trial I can not see any plans in plans and payment. I can not see how to delete my payment details. Please help me how to cancel my plan. Additionally anyone knows how to create admin console for contacting? 

 

Thank you 

This topic has been closed for replies.
Correct answer Ashish_Harrison

Hi @Aniket Gajana284941123kyi you have a Federated ID and the license associated with it was assigned by the IT Admin of your organization. Admin Consoles are being managed by the organization's IT Admins.
To cancel your Trial Subscription please contact Adobe Support or call 1-800-443-8158. 
Thanks!

6 replies

Participant
November 11, 2023

Can help me how to cancel this I just try once and I'm not using this but continues deduction can help me to remove my details 

Participant
November 11, 2023

I'm tryin to cancel and check to manage plan there so subscription but monthly I got deduction can any one help me 

Abambo
Community Expert
Community Expert
February 27, 2023
quote

 Additionally anyone knows how to create admin console for contacting? 


By @Aniket Gajana284941123kyi

I suppose you mean: how to access the admin console?

The admin console is only accessible to administrators. As a student, I doubt that you get admin rights.

ABAMBO | Hard- and Software Engineer | Photographer
Kevin Stohlmeyer
Community Expert
Community Expert
February 27, 2023

Hi @Aniket Gajana284941123kyi 

Follow the directions listed here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Per the page "Don't see Cancel your plan? The option isn't available if we're processing your payment or had a problem with it. Try again in 24 hours."

 

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
February 27, 2023

Hi @Aniket Gajana284941123kyi you have a Federated ID and the license associated with it was assigned by the IT Admin of your organization. Admin Consoles are being managed by the organization's IT Admins.
To cancel your Trial Subscription please contact Adobe Support or call 1-800-443-8158. 
Thanks!

Regards,Ashish Harrison
kglad
Community Expert
Community Expert
February 26, 2023

it sounds like the plan is managed by your school. in that case contact the plan administrator.  they are the one that must use the plan management console, not you.

Community Expert
February 26, 2023

Please contact Adobe support, they will help you with the cancellation. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan