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Aniket Gajana284941123kyi
Participant
February 26, 2023
Answered

How do I cancel my free trial subscription

  • February 26, 2023
  • 6 replies
  • 1884 views

I already started my education account given by the University. I started free trial for free adobe templetes but now I have to cancel the trial I can not see any plans in plans and payment. I can not see how to delete my payment details. Please help me how to cancel my plan. Additionally anyone knows how to create admin console for contacting? 

 

Thank you 

    This topic has been closed for replies.
    Correct answer Ashish_Harrison

    Hi @Aniket Gajana284941123kyi you have a Federated ID and the license associated with it was assigned by the IT Admin of your organization. Admin Consoles are being managed by the organization's IT Admins.
    To cancel your Trial Subscription please contact Adobe Support or call 1-800-443-8158. 
    Thanks!

    6 replies

    J
    jheng33542754jkri
    Participant
    November 11, 2023

    Can help me how to cancel this I just try once and I'm not using this but continues deduction can help me to remove my details 

    J
    jheng33542754jkri
    Participant
    November 11, 2023

    I'm tryin to cancel and check to manage plan there so subscription but monthly I got deduction can any one help me 

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    February 27, 2023
    quote

     Additionally anyone knows how to create admin console for contacting? 


    By @Aniket Gajana284941123kyi

    I suppose you mean: how to access the admin console?

    The admin console is only accessible to administrators. As a student, I doubt that you get admin rights.

    ABAMBO | Hard- and Software Engineer | Photographer
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 27, 2023

    Hi @Aniket Gajana284941123kyi 

    Follow the directions listed here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    Per the page "Don't see Cancel your plan? The option isn't available if we're processing your payment or had a problem with it. Try again in 24 hours."

     

    Ashish_Harrison
    Adobe Employee
    Ashish_HarrisonCorrect answer
    Adobe Employee
    February 27, 2023

    Hi @Aniket Gajana284941123kyi you have a Federated ID and the license associated with it was assigned by the IT Admin of your organization. Admin Consoles are being managed by the organization's IT Admins.
    To cancel your Trial Subscription please contact Adobe Support or call 1-800-443-8158. 
    Thanks!

    Regards,Ashish Harrison
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 26, 2023

      it sounds like the plan is managed by your school. in that case contact the plan administrator.  they are the one that must use the plan management console, not you.

        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        February 26, 2023

        Please contact Adobe support, they will help you with the cancellation. To contact support follow the instructions given below
        1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
        2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
        3. In order to talk to a human type "AGENT" in the chat box
        4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

        P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
        https://tinyurl.com/y7cfrr7y
        -Manan

        -Manan
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