How do i cancel my subscription without paying the fee?

Forum|Forum|6 years ago
June 18, 2019
6 replies
11482 views

Hello, i would like to ask how to cancel my subscription without paying the fee. I created my account and i was told that i can cancel anytime. Just now when i wanna cancel i found out that i have to pay 50% of my yearly subscription. I only used two months of my adobe membership and i want to cancel it. It is just a waste of money and I do not use it that much. I could not find any phone number or a chat where i can reach someone other that a bot. If anyone has or had the same problem as me please respond. I do not know what to do. Thanks

M

Margaret28394873ulc5

Participant

Yes, and I strongly object to paying a fee to cancel!! I don't need Adobe, and just agreed to a trial then I noticed my the monthly charges on my visa. I want to cancel. Period. No expensive cancellation fee that I cannot afford!!

K

Kristen29122876tms0

Participant

Just curious if you had this resolved. I have the same problem. I thought I was signing up for a trial, but ended up with a subscription that is asking me to pay a 50 percent fee if I cancel. Super frustrating ...

C

Clarke34242422i979

Participant

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

This is not helpful I cannot afford to pay for adobe any longer also I cannot afford an $80 cancellation fee!!!!!!!!!!

Nancy OShea

Community Expert

Either cancel early and incur a 50% penalty fee. Or ffulfill your 12 month agreement and pay no penalty fee.

It's your choice.

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

helenap30827650 wrote
I created my account and i was told that i can cancel anytime.

Who told that? And yes, you can cancel anytime, but if you are on the cheap annual subscription you need to pay the early termination fee, as agreed upon when you took the subscription. If you are on the more expensive monthly subscription you can cancel anytime without obligations.

If you want to discuss this with Adobe you should Contact Customer Care .

This is a forum for technical problems. Account and plan problems can only be discussed with an Adobe Customer Care agent.

ABAMBO | Hard- and Software Engineer | Photographer

T

Test Screen Name

Legend

To avoid the fee you chose to accept (”annual paid monthly” means you agree to pay for the year) cancel just before the end of the year.

AxelMatt

Community Expert

When you have completed the subscription you have accepted the subscription terms. There you'll find that in case of a cancellation after 14 days a cancellation fee is payable.

https://www.adobe.com/legal/subscription-terms.html

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