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Participant
March 30, 2021
Question

How do I contact Adobe Live Chat?

  • March 30, 2021
  • 2 replies
  • 878 views

None of the 'Contact Us' links on the website work?

 

I've tried multiple browsers, cleared extensions, but not a single one of the 'Contact Us' links on the adobe website work.

 

I spent 8 hours yesterday connected to live chat and didn't get a response until I had already left the office, 10 hours since starting the chat... I left all the details necessary to my case in the chat but none of that was picked up, not even my contact email.

 

I can't even find the option to get back into a chat today... Where is it?

This topic has been closed for replies.

2 replies

Community Expert
January 9, 2022

Hello @Frances22563159b9m1,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
Derek Cross
Community Expert
Community Expert
March 30, 2021

In the meantime, we maybe able to help with your issue.

Which version of InDesign and OS, and can you describe the problem?

Participant
January 8, 2022

I cannot access Adobe live chat - can you help?

 

Derek Cross
Community Expert
Community Expert
January 8, 2022

Which version of InDesign and OS, and can you describe the problem?