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Steve_Hutson
Participant
August 7, 2020
Answered

How do i contact customer care about my billing and account??

  • August 7, 2020
  • 2 replies
  • 3950 views

Hi just wondering how to actually contact customer care

when i go to the support pages it said they have phone and chat support but when i click support it goes to the support page with the link to the same chat and phone page that goes back the to same previous support page saying they have phone and chat support??

 

can somebody share the actual page with the customer care phone number or the page with the actual chat on it so i can talk to somebody. 

thanks many 🙂 

cheers, 

Steve

This topic has been closed for replies.
Correct answer kglad

I have the same issue. cant cancel my subscription, even when I click on cancel my subscriptions. sus


@Daniel36839171xhg7 

 

then contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 7, 2020

Did you click on the chat icon on the bottom right on this page. See the screen shot where the icon is visible with a circle and a dialog icon inside it. Click that and type AGENT to chat with a human.

-Manan

-Manan
    S
    Steve_HutsonAuthor
    Participant
    August 8, 2020

    cheers - the chat icon has now magically appeared (wasn't on the screen last night) - left the page open and was not there i just  refreshed the page after a few hours sleep and now its there lol 

    thanks many 🙂 have a great day!! 

    s

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 7, 2020

    Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right and type AGENT.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan
      S
      Steve_HutsonAuthor
      Participant
      August 7, 2020

      thank you for the reply - maybe i have missed something here - the above link provided is the page that does not show how to get in contact with customer support - 

       

      the above page https://helpx.adobe.com/contact.html  links to this page -> https://helpx.adobe.com/contact/what-contact-options.html which then links back to the orginal page -> https://helpx.adobe.com/contact.html 

       

      does customer support have an email i can directly contact then - I need to urgently update my credid card details - it saved with a typo in it and i can't edit because clicking "manage payemnt" now shows the error "something went wrong" - 

       

      cheers, 

      S

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