I was just talking to one of the customer service representatives, Bapanapalli, and they only helped me with half of my problem and then disconnected the conversation. I am currently a student and I have continuously been a student since I bought my adobe membership. I was charged as a commercial user for the last two months . I wanted to get this fixed and also hopefully get a refund.
The representative was unable to set my account to student, so they asked me to cancel my membership and then buy it again. So, a payment of $59.88 was charged to my account on November 22nd and now another has been charged for $18.07 on November 26th for the same period. The refund for my previous subscription was generated.
I appreciate the refund for the over charges and the credit of USD 52.99 for the two months that I was given. However, I have now been billed twice in November because I was advised to cancel my subscription because your system was unable to set my account back to student.
Is there a way to file a complaint against an online rep? I need to re-activate my account and was told that it will take 5-7 business days. I asked to speak to a supervisor or a manager, asked her if she can elaborate as to why it would take so long. She just left me on hold and would not respond. BTW, the account that I need to re-activate is [ID removed by moderator. This is a public web forum, not Adobe support.]