Participating Frequently

Answered

How do I get a receipt for subscriptions?

Forum|Forum|7 years ago
June 5, 2018
6 replies
38924 views

Under my Adobe ID account billing statements, I see a list of invoices, but no receipts for subscription products. When I buy a subscription product, I get an e-mail that says "thanks for your purchase" to confirm I paid, but I only get that e-mail once, not each month when my card is charged. I can log on to see the list of invoices in billing history, but they only say how much I was billed. The invoices do not show how much I paid for what I was billed, or when the card was charged, or what the last four digits of the card number were. That's the difference between an invoice and a receipt. Businesses need receipts to confirm that they paid for invoices, to prove business expenses for taxes. It's business 101.

If this does not belong in "Downloading, Installing, Setting Up" please let me know what category this should be in.

Correct answer Ned Murphy

The following is all I have on the subject...

Print a copy of the invoice for your Adobe purchase

(Moved to Creative Cloud forum)

J

Julian34845639qhq9

Participant

Call customer servicve, they will send any requested receipts.

Abambo

Community Expert

You should contact customer service via chat. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

BTW: to all, posting here:

This is a user to user forum. You should write to Adobe directly or contact Adobe customer care for any payment related issues.

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

O

O.O. Property Manager

Participant

yes i guess the only way to get a reciept is to request it annually through custimer chat as your subscription is renewed. And the reciepts that do send are not was you would expect.

kglad

Community Expert

and your credit card payment records act as receipts.

F

Forrest22883432vnee

Participant

Still waiting for this basic feature in 2022.

C

Caroline5E22

Participant

Agree with all the above. I am in NZ and require a receipt (proof of payment), not just an invoice for tax purposes. Very frustrating!

kglad

Community Expert

use your payment method. if credit card, use that to show payment.

R

ryanl40084136

Participant

The IRS requires the following in a receipt:

1. Name of vendor (person or company you paid)
2. Transaction date (when you paid)
3. Detailed description of goods or services purchased (what you bought)
4. Amount paid
5. Form of payment (how you paid – cash, check, or last four digits of credit card)

The Adobe Invoice does not include form of payment and transaction date.

Adobe........this is basic stuff. Businesses need RECEIPTS not invoices. Help make being a customer of your not a hassle, please.

M

MikeyV6

Participant

If they do that, then you get a reminder of the expense. There is no doubt that they rely on many users forgetting about the subscription and allowing the card to be charged recurringly.

A

andrewt90105452

Participant

I also need receipts. invoice does not help. especially because i am from canada andcharged in us funds and cannot determine the exchange rate unless i know the date I was charged

Ned MurphyCorrect answer

Legend

The following is all I have on the subject...

Print a copy of the invoice for your Adobe purchase

(Moved to Creative Cloud forum)

ZorkNationAuthor

Participating Frequently

That is an invoice, not a receipt. It does not state that the invoice was paid, and does not state what payment method was used nor when.

H

HFlint

Participant

Well they are very common in the U.S. It's also extremely inconvenient to print a screenshot of my bank website ledger to save a receipt in my accounting program associated with each individual transaction.

Adobe sends a receipt by e-mail for any one-time purchase and for the first transaction of subscription purchases. There is no reason why they should not also send or provide access to a receipt for each subsequent transaction of a subscription.

Did you ever find out an answer to this question? I need a receipt of payment as well...

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