how do i get my money back?

[Anastasiia22360795vai6]

hello!
I went to the site on December 19 without registering.
On December 19, the amount of $ 79.99 was withdrawn from my account three times. Three times!!!!
I didn’t receive anything by e-mail. I didn't buy anything. now I had to register to write to customer support.
how do i get my money back?

[Test Screen Name]

Contact Adobe Customer Service.

THEY WILL NOT CONTACT YOU but fake Adobe reps are trying to steal from people. DO NOT TRUST ANY PRIVATE REPLY.

[John T Smith]

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Peru Bob]

How did they get your credit card information if you didn't register or purchase anything?

You may need to contact the bank that issued the card.

[Anastasiia22360795vai6]

I do not understand. I went to the site to get acquainted with the programs. and quickly left the site, not having time to register, since I have many children. I thought it was not the right time to study the information and will return to the site later. but after a while.
to write to this forum I had to register.

[John T Smith]

If you did not give your credit card information to Adobe you must contact your bank... someone has stolen your credit card information and has used that information to buy from Adobe

NOBODY HERE CAN HELP

To contact Adobe use the AUTOOPEN link I provided

[Anastasiia22360795vai6]

thanks a lot! I will. I already wrote to the bank. I expect an answer from them.

[Jeffrey_A_Wright]

Anastasia, when contacting our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen, please make sure you are logging in with the e-mail address associated with the Adobe software or service you were charged on. 

I reviewed the account you used to post to this public discussion forum, but there are no active memberships or purchases made under the account. Therefore, you may need to get additional clarification from your bank on precisely who has charged you.

[Anastasiia22360795vai6]

yes, I know this email is blank. I specially registered to post to the forum. I don’t understand how this could have happened. none of my e-mails received anything from adobe. no purchases or files. I checked my every mail.

[Jeffrey_A_Wright]

Thanks for the clarification, Anastasiia.

For future viewers of this discussion, the advice given by Test Screen Name and John T Smith is accurate. If you need assistance with any account or billing-related concerns, please get in touch with our support team directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen under the account used to purchase the membership or service.  No actions will be implemented by posting billing or account-related inquiries in a public discussion forum.

Please also see https://helpx.adobe.com/manage-account.html for information on how you can self-manage account-related and billing concerns.

[Chacha38893049w8tu]

Please i need my money back

[kglad]

@Chacha38893049w8tu 

check your account, https://account.adobe.com to confirm you cancelled within the 14 trial and grace periods.  then if you still expect (and don't see a refund), contact adobe support.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.