how do i get my money back?

Forum|Forum|4 years ago
December 22, 2021
3 replies
781 views

hello!
I went to the site on December 19 without registering.
On December 19, the amount of $ 79.99 was withdrawn from my account three times. Three times!!!!
I didn’t receive anything by e-mail. I didn't buy anything. now I had to register to write to customer support.
how do i get my money back?

This topic has been closed for replies.

Peru Bob

Community Expert

How did they get your credit card information if you didn't register or purchase anything?

You may need to contact the bank that issued the card.

A

Anastasiia22360795vai6Author

Participant

I do not understand. I went to the site to get acquainted with the programs. and quickly left the site, not having time to register, since I have many children. I thought it was not the right time to study the information and will return to the site later. but after a while.
to write to this forum I had to register.

kglad

Community Expert

Please i need my money back

@Chacha38893049w8tu

check your account, https://account.adobe.com to confirm you cancelled within the 14 trial and grace periods. then if you still expect (and don't see a refund), contact adobe support.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

John T Smith

Community Expert

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730