How do I know that my refund is underway?

[Amin28362088rpi6]

1. Yesterday I accidentally bought a subscription because I thought it would give me a free trial but it didn't, so I canceled the plan to get a refund, and it said that I would get a refund, now there's nothing in the plans tab, can an Adobe employee check that my refund is being processed? 

[John T Smith]

This space is provided by Adobe, but this is not Adobe support

[Amin28362088rpi6]

So I guess I just wait now?

[kglad]

yes.  (were you expecting some other response?)

[Abambo]

You can wait or you can wait! Any other action won't accelerate the refund. You should allow for 5 days for the money to arrive to your account. 

[kglad]

if you can wait a few hours it's likely an employee will post here and confirm your cancellation and refund.  otherwise, follow @John T Smith's suggestion and contact support more directly.

[Abambo]

Refunds are processed manually. You will get the refund using the same payement method used for buying the plan. It takes however around a workweek for the funds to arrive at your account. 

It is important to check that you really cancelled your plan. You can do that by going to https://account.adobe.com/plans. If you have no plan there, then you are good. 

The 7-day trial cannot be taken more than once in a generation. I do not know exactly when the trial count resets, but you need to wait at least for the next major version, before being able to take that one again. 

BTW: Adobe tells you before you take the plan, when they intend to charge you.

[Shivangi_Gupta · Accepted solution]

Thread Summary

A user requested to know the status of the refund after getting charged post the free trial ended.

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 Best Solution for Similar Cases

1.. Check Subscription Terms and Adobe's refund policy:

• Adobe offers a 14-day full refund window from the beginning of the subscription trial. 
• It usually takes 12- 14 days for the refund to process.
• After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

2. Check for Confirmation:

• Always verify cancellation by checking your email or Adobe account for confirmation.

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Helpful Resources

• Understand Adobe's subscription terms and refund policies
• Adobe Subscription and Cancellation Terms