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Mateus.Stock
Participating Frequently
January 15, 2023
Answered

How do I remove a Credit Card? - duplicate locked

  • January 15, 2023
  • 1 reply
  • 1112 views

How do I remove a Credit Card?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Mateus, I reviewed the account you used to post to this public discussion forum, and I am happy to see that you followed Kglad's advice and contacted our chat support team to request the payment details from your account be removed.

 

If you have any questions about what was discussed in case ADB-27663087-F3Q9, please utilize the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case. The case will automatically close if we do not receive a response soon, so please don't hesitate to respond with any unanswered questions that you have.

 

For future viewers of this post, please contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you want to remove the payment details from your account. Our chat team will do what they can to fulfill the request, but circumstances may require an active payment method to be associated with the account. Our chat team can review your account in a secure environment to verify there are no active subscriptions, memberships, or other considerations that would require a valid payment method to be on file.

 

For more information on common billing-related questions and links to helpful resources, please see https://helpx.adobe.com/manage-account/kb/billing-faq.html.

 

 

1 reply

John T Smith
Community Expert
Community Expert
January 15, 2023

Manage your cloud plan https://helpx.adobe.com/manage-account.html may help

Mateus.Stock
Participating Frequently
January 15, 2023
Tried that.
Mateus Stock
kglad
Community Expert
Community Expert
January 15, 2023

stop the duplicate posts.

 

if you don't like the answers you're getting, contact adobe support.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

locking.