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HOW DO I SPEAK TO A REAL PERSON?

New Here ,
Sep 03, 2022 Sep 03, 2022

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How do I contact a real person to actually speak to them? I have signed up for a free trial I want to cancel but its not showing in my plans and now I've been charged £19.97 for adobe acropro trial but still not showing in my plans and the help section is taking me in circles I'm getting so angry right now

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Community Expert ,
Sep 03, 2022 Sep 03, 2022

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Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 03, 2022 Sep 03, 2022

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LATEST

Phone support is only available Monday - Friday during normal business hours.

Online Chat is available in English 24/7.

At the prompt, type AGENT followed by Enter key.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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