You need to contact support to help cancel your current subscription without a fee
Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
To avoid penalty fees for cancelling early, wait until your 12th month to cancel your current plan. Or ask an agent to waive the cancellation fee for you so you can get a new plan at the student rate. Keep in mind that the 60% discount is for the first year only. After that it goes up to approx 40% off until you cancel.
Nancy O'Shea, Product User & Community Expert Alt-Web Design & Publishing ~ Web : Print : Graphics : Media