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How do I switch to a student subscription?

New Here ,
May 07, 2020 May 07, 2020

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I noticed that I am not on the student subscription service. I have an active creative cloud subscription, and I would like to switch over to the student subscription. How can I do this?

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Account management, Billing, Creative Cloud

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Adobe Community Professional ,
May 07, 2020 May 07, 2020

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You need to contact support to help cancel your current subscription without a fee

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

Here Education - start at http://www.adobe.com/education.html
-Cloud Education Plan https://creative.adobe.com/plans?plan=edu
-http://www.adobe.com/creativecloud/buy/students.html
-FAQ https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html
-One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357
-Redemption Code https://creative.adobe.com/educard
-ID Proof http://www.adobe.com/store/au_edu/academic_id.html

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Adobe Community Professional ,
May 07, 2020 May 07, 2020

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When does your current plan expire?  Please log-in to your account below.
https://account.adobe.com/plans

 

To avoid penalty fees for cancelling early, wait until your 12th month to cancel your current plan.  Or ask an agent to waive the cancellation fee for you so you can get a new plan at the student rate.  Keep in mind that the 60% discount is for the first year only.  After that it goes up to approx 40% off until you cancel.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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