How do I turn off auto renew so i dont get charge next year?

Forum|Forum|7 years ago
June 19, 2018
1 reply
1623 views

I would like to not cancel my plan but turn off the auto renew so I don't forget next year and get charged?

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Correct answer Bernd Alheit

This is not possible.

AkanchhaS8194121

Legend

Hi Yaakovf,

We are sorry for the delay in response to your query.

I see that you have an active subscription of Adobe Export pdf registered to your account. If you would like to stop the renewal for this annual subscription, so you can do that by simply following the steps suggested below-

1- Login to your Adobe account with your email and password. Adobe: Creative, marketing and document management solutions

2- Follow the instructions given in the cancellation help document Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Let us know if it still doesn't help.

Regards,

Akanchha

E

Eric250198064uj9

Participant

This is not correct. Just like the original post I want to turn off auto renew (not cancel my current plan). This is pretty hard to figure out and this article does not help.