Skip to main content
Master_Buckmeister
Master_Buckmeister
Participant
June 23, 2020
Question

How does one get adobe to fix this issue for a veteran student?

  • June 23, 2020
  • 3 replies
  • 721 views

How does one get through to a real person?  I have yet to find a way to get an answer as to why I still can not get my[edited by moderator] serial number...any help would be greatly appreciated.

 

[personal information removed per policy - This is an open forum, not Adobe support, please do not post personal information]

 

 

    This topic has been closed for replies.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    June 25, 2020

    To answer your question about Acrobat.  It all depends on what you need to do.

     

    FREE Acrobat Reader -- view, comment, print & sign PDF.
    https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

    https://helpx.adobe.com/reader/system-requirements.html

    Acrobat Pro DC -- the complete solution (a nominal monthly fee required).
    https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

    https://helpx.adobe.com/acrobat/system-requirements.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 24, 2020

    Lost information https://community.adobe.com/t5/Premiere-Pro/Find-serial-number-without-Adpbe-ID/td-p/7769446
    - page has links to programs to find an installed serial number in Mac or Windows
    - when you find your serial number(s) write them down and put in a desk drawer

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 24, 2020

    Master_Buckmeister, I am sorry you are encountering problems contacting our support team or reviewing your serial number. It does appear you also encountered problems when contacting our support team last month and the case was eventually closed due to lack of response.

     

    You can find information on how to locate your serial number at https://helpx.adobe.com/download-install/kb/find-serial-number.html.  The serial number is listed and available.  Please use a different web browser, smartphone, or tablet to look up the serial number or contact our support team at https://helpx.adobe.com/contact.html.  

     

    The current browser and/or computer is currently blocking your ability to establish a stable chat connection.  This same unresolved configuration error can also block your ability to work with secure forms to locate your serial number.

    Master_Buckmeister
    Master_BuckmeisterAuthor
    Participant
    June 24, 2020

    Greetings,

    I have a slight issue on both ends.  I had tried as suggested last month a different web browseer (My browser of choice is Firefox) which were Ice Dragon, Chrome, and Opera with getting the same error message of it being too old.  I had also tried my laptop with no luck and for grines and giggles my iPad just to see if I would get something different each time I got the exact same error, Too Old.

     

    Today I had recieved and here is the response I got "I was able to touch base with my Adobe rep on this product and she indicated that the product redemption code has been inactivated in their system per direction of Best Buy. Please return to Best Buy to complete a return or exchange of the product. This is no longer a viable product."

     

    So from the looks of things I am stuff out of luck (please replace the words that a veteran would actually say and in vast quantities).  Trust me when I say I can not afford to pay a monthly fee on a very limited income for a lot of school work.

     

    Thank everyone for their time and effort on responding to me on this.

    Master_Buckmeister
    Master_BuckmeisterAuthor
    Participant
    June 24, 2020

    Master_Buckmeister, can you please post the case number from your interaction with our support team?  The only interaction I am showing is from May 8, 2020, when you became unexpectedly disconnected.

     

    Are you able to follow the steps listed in https://helpx.adobe.com/download-install/kb/find-serial-number.html?  The serial number should be listed under then plans option at the top of the screen, or by clicking on Register a Product on the left-hand side.


    Hello Jeff,

    If this allows me to post the entire email this is what I got from a company which takes the number under the bar code where ist says "Scan to Activate" and gives me a code to turn into Adobe for the serial number:

     Hello James, 

    I was able to touch base with my Adobe rep on this product and she indicated that the product redemption code has been inactivated in their system per direction of Best Buy. Please return to Best Buy to complete a return or exchange of the product. This is no longer a viable product.

     

    Thank you. 

     

    Charlene S. 
    Identit-e Verification Services | Manager

     

    The information you provide will be handled according to our Privacy Policy.

     

    Thank you very much for your time on this.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices