How long is the process to delete a free Adobe account?

Forum|Forum|2 years ago
March 27, 2023
4 replies
8110 views

I just want to know how long it takes to process the Adobe Free Account deletion request? Or is it 14 days for all types of Adobe accounts. I have two accounts: Adobe Acrobat Pro - which I pay month to month; and a free adobe account. I sent a request to delete the free account.

Correct answer Jeffrey_A_Wright

Dotty, thank you for your question.

You have up to 27 days after a deletion request to ask for account restoration. Please see https://helpx.adobe.com/manage-account/using/reactivate-adobe-account.html for more information. I would also recommend reviewing https://helpx.adobe.com/manage-account/using/delete-adobe-account.html to verify whether this is the process you started or if you instead intend to cancel your active Acrobat membership.

Nancy OShea

Community Expert

You must cancel membership. Depending on the type of plan you have, cancellation takes effect immediately or at the end of your monthly term.

Log-in below:

https://account.adobe.com/plans

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Nancy O'Shea— Product User & Community Expert

Jeffrey_A_Wright

Correct answer

Community Manager

Dotty, thank you for your question.

You have up to 27 days after a deletion request to ask for account restoration. Please see https://helpx.adobe.com/manage-account/using/reactivate-adobe-account.html for more information. I would also recommend reviewing https://helpx.adobe.com/manage-account/using/delete-adobe-account.html to verify whether this is the process you started or if you instead intend to cancel your active Acrobat membership.

kglad

Community Expert

why bother deleting an account? the associated adobe id (email) can not be reused.

T

TariqueA

Participant

what if i want to change my other account's email to this account's, after deleting this account?

kglad

Community Expert

the email probably still won't be available.

John T Smith

Community Expert

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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