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C23717714p303
Participant
March 24, 2022
Answered

How much will I be charged if I cancel my monthly charge now?

  • March 24, 2022
  • 2 replies
  • 952 views

I had to sign up for creative cloud for a short course i've been taking.  When I signed up I think it told me a date that I could cancel the yearly (monthly paid) subscription by and not be penalised.  Is there a way of seeing that again?  Basically I don't mind paying a month, but I really don't want to pay any more than that if I can help it as this course finishes before the month is out.  

Anywhere I can check how much I will be charged and when I need to cancel by?? 

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2 replies

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
March 24, 2022

You should be able to see your plan and dates here:

 

https://account.adobe.com/plans

 

Then this guide should help walk you through the rest:

 

What You Should Know Before Canceling Your Adobe Trial or Subscription

 

Hope that answers your questions; if not, then just post back.

C
C23717714p303Author
Participant
March 25, 2022

Thanks for that reply.  That is quite helpful.

It seems my billing period started on 14th March, but it seems I never got the 7 day trial, as this was the first day of my course (and when I realised I needed access to Premiere).  

Now i'm not 100% sure what to do, as it seems I would need to cancel before the 28th March to avoid paying the cancellation fee, but ideally I need premiere until the 31st March.  Do you know if there is any leeway on the cancellation fee at all?  It seems really hard to get in touch with adobe about this sort of thing.. 

I wonder if I could swap my sub to a different one like they mention in that second article you mentioned.. it doesn't seem that clear when looking at the account section as to whether that method will actually work or not.  

Thanks!!

T
Test Screen Name
Legend
March 25, 2022

The cancellation fee is 50% of what's left in the current year you sign up for. If you cancel in the 12th month there is no fee. After that it renews for another year. It's always cheaper to pay the fee than to run to the end of the year. 
In future consider taking a month-by-month subscription. These cost a lot more but there is no penalty to cancel. 

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
March 24, 2022

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    C
    C23717714p303Author
    Participant
    March 25, 2022

    Thanks yeah, I guess I was wondering what it meant by "If you cancel more than 14 days after your initial purchase, your payment is non-refundable and MAY be subject to a cancellation fee.".. 

    Leaves it a little open to interpretation doesn't it 🙂 

    I think I may have messed up as I started an annual sub on the 14th March.. which seemed to take my payment straight away, so I missed the 7 day free trial, and now I would have to cancel on the 28th March to avoid the cancellation fee.. I think? 

    I really only need premiere for about 2-3 days after this so I wonder what I should do.  Hmm! 

    H
    Hope27793685vgaz
    Participant
    January 4, 2023

    I was just charged $80 to cancel. I guess no groceries this week. I'm beyond broke. 

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