Skip to main content
Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
September 11, 2014
Question

How to activate Adobe Creative Cloud using a redemption code

  • September 11, 2014
  • 5 replies
  • 104229 views

Dear users, 

 

If you have an Adobe product/subscription purchased from a retailer, reseller or received it as a gift card, you will need to redeem a code to start using it. 

 

Please check this article to learn the process: https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

Feel free to share your feedback in the comments below.  

 

Thanks 

Kanika Sehgal 

 

 

    5 replies

    G
    Gregory268916328cn1
    Participant
    October 31, 2022

    I dont need to extend  to another year .   do no have visa card to fill in information 

    that you require .

    D
    defaultzjerw658ub8t
    Participant
    October 3, 2021

    Hi - looking to purchase adobe suite 5, but the Product code in dvd sticker does not fit in the boxes on adobe.com - it starts with STDW0-****-****-****-****

     

    its older, but id like to get a serial number - how can I do this?

    D
    deanart.me
    Participant
    December 1, 2020

    Hi KanikaS,

    I have a question about adobe redeem code, I have the code for 1-year individual subscription redeem on august 2020 and now my account back to free trial without notification from adobe is there malfunction of the code or what?

    Kanikas
    Community Manager
    KanikasCommunity ManagerAuthor
    Community Manager
    December 1, 2020

    Hi there, 

    I see you have an Adobe account under the same ID as with this community. The subscription under this ID stands cancelled and as per the conversation you had with our team, you will need to contact the reseller. 

     

    Thanks 

    Kanika

    D
    defaultoeyrllv2o4kl
    Participating Frequently
    October 7, 2020

    Nothing on this site is helpful. The DVD sleeve has numbers, commas, periods, slashes, and letters. None of it is accepted, no matter where I put them. The sequence listed above is way too long to fit anywhere. I'm giving up and will never buy another Adobe product. And I will let my hundreds of associates and friends know of my horrid experience with this software which I paid for but am unable to use.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 31, 2022

    what dvd?

    K
    katiams
    Participant
    September 11, 2014

    How to Activate/Redeem Adobe CC Redemption Code:

    • Go to creative.adobe.com/redeem
    • Sign In or Sign Up
    • Enter Your Information
    • Enter Your Redemption Code
    • In the Keep Your Membership Current section enter billing info or click "remind me" to avoid enter billing info.
    • Start using Creative Cloud.
    • You should now see a screen that says "Thank you. Your redemption code has been applied."

    For further support call Adobe: 1-800-443-8158

    D
    Dr. Sutharsamohan S.
    Participating Frequently
    November 2, 2019

    Hi

    I have Three Kids. Each of them got a redemption code for Creative cloud for 1 year each.

    I added all three to one account and hence got three (3) years of subscription out for one account on it.

    We only use the Acrobat reader mostly and all software for learning purposes only.

    I have three (3) questions ( the answers I found by googling is attached!)

     

    1. How long does a Redemption Code last before Redemption

    Ans: A Redemption code can be redeemed up to 1 year from the date of billing( ? Exact date of billing )

     

    2. How many redemptions codes can be added max to an account ?

    Ans: Creative cloud max subscription time is 3 years ? Hence max 3 redemptions?

     

    3. Can we have Two Creative cloud accounts under one login so that we can log in to 4 computers at a time?

    Ans: Could not find an answer!

     

    Regards

    Mohan

    I am very, very naive to Adobe software except for Acrobat.

    D
    Dr. Sutharsamohan S.
    Participating Frequently
    November 3, 2019

    3. NO basically.

    It is really a 2 part question and answer.

    You can have 2 subscriptions, IIRC, under one Adobe ID (at least I did for a while a year or so ago) and you can activate the programs on 4 different computers, 2 computers for each subscription, but, and this is a BIG BUT, you are not supposed to use both computers at the same time. Adobe allows a parallel install and activation on a dekstop and notebook so it can be used while away from home/office computer by the Same User. But you are not supposed to have 2 different people, one on the desktop and one on the notebook at the same time


    Thanks for the prompt help. Very much appreciated. Now you got me thinking. I have installed Adobe acrobat pro in 5 windows machines ( 2 Desktops, 2 Laptops, 1 surface), and two iPad pros. Total 7 installations. All are my personal computers at different locations of work. I do get an error message stating that I am already logged in two computers - I just click sign out of all and then sign in and it keeps going. The Adobe fill and signature is almost the only feature I seem to use 90% of the time other than reading pdf. Adobe reader can also do it. I haven't tried using that ( I have both in some machines). But I got annoyed and started this post when I tried to install an older licensed stand-alone version of adobe acrobat pro (2015) on the new surface pro and started giving and error when tried to login even without a creative cloud installed - (Note: the 2015 version is not installed anywhere) - Why did this happen? - I was almost going to call tech support! How do I add a second creative cloud subscription to my account? Do I just get a trial or something and they pay/ redeem code again?

    Regards

    Mohan

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices