How to cancel a separate plan which is included in Creative Cloud

New Here ,
Feb 15, 2022 Feb 15, 2022

Copy link to clipboard

Copied

I used to have both a Premiere Pro subscription as well as a Photography subscription. I have since upggradded my photography subscription to the full creative cloud subscription (which includes Premiere Pro, of course), althougb I'm still being charged for both the Premiere sub as well as the Creative Cloud sub and I can't seem to canccel the Premiere Pro sub without a $96.00 cancelation fee. Is there a way I can get out of the Premiere sub without the fee since I'm already paying for the full Creative Cloud sub?

TOPICS
Account management

Views

14

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Feb 15, 2022 Feb 15, 2022
Hi @jacquesg9874, Please contact support and let them know your issue, they will surely help you. You should have opted for change plan option rather than buying a new one. Anyhow, support should be able to fix this hopefully. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyon...

Likes

Translate

Translate
Adobe Community Professional ,
Feb 15, 2022 Feb 15, 2022

Copy link to clipboard

Copied

LATEST

Hi @jacquesg9874,

Please contact support and let them know your issue, they will surely help you. You should have opted for change plan option rather than buying a new one. Anyhow, support should be able to fix this hopefully.

Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines