How to cancel a separate plan which is included in Creative Cloud

[jacquesg9874]

I used to have both a Premiere Pro subscription as well as a Photography subscription. I have since upggradded my photography subscription to the full creative cloud subscription (which includes Premiere Pro, of course), althougb I'm still being charged for both the Premiere sub as well as the Creative Cloud sub and I can't seem to canccel the Premiere Pro sub without a $96.00 cancelation fee. Is there a way I can get out of the Premiere sub without the fee since I'm already paying for the full Creative Cloud sub?

[Manan Joshi · Accepted solution]

Hi @jacquesg9874,

Please contact support and let them know your issue, they will surely help you. You should have opted for change plan option rather than buying a new one. Anyhow, support should be able to fix this hopefully.

Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan