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how to cancel annual adobe premiere subscription which happened by mistake without future charge

New Here ,
Mar 15, 2021 Mar 15, 2021

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can I cancel an anual premiere pro plan without getting charged for the remaining of the subscriptio? and how do I do that? it does not seem to give me the option to manage my plan or cancel anywhere even though I follow the instructions.. cheers

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Moved to Account............

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Hello @hristina5F8E,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have an annual plan paid monthly then you might be charged cancellation fees. See the article below
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

The relevant section of the article is mentioned below

  • Annual plan paid monthly: After 14 days, a cancellation fee of 50% of the remaining balance of your contract obligation may apply. Your service will continue until the end of that month’s billing period.

If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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