How to cancel my subscription ???

[TonyL85]

I wanted to use Illustrator for a couple of hours so I took a monthly subscribtion that I could cancel later. And now I discover that this is an anual subscribtion with monthly payment...

This is a higly misleading behavior from Adobe. It has always been a great company in the past and I hope they will see this message and help me to cancel my subscription. I don't want to pay a total of 330€ for 2 hours of using Illustrator.

How can cancel this?

[kglad]

a monthly subscription is cancelable.  did you opt for an annual subscription paid monthly?

[TonyL85]

Yes that what I did. But it was a mistake... Honestly the subscription page was really misleading. I clicked on "Monthly" and obviously this is supposed to mean monthly subscription. But that wasn't the case, it was an annual subscription with a monthly payment.

Now I would like Adobe to help me cancel this as I really used Illustrator 2 hours.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[John T Smith · Accepted solution]

This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

MANY people do not see/read the information

-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And difference between actual Monthly and Annual paid Monthly
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payme...