How to cancel plan without paying early cancellation fee? [was: HELP]

[tarap26500969]

How do i get contact with someone at adobe. 

I need to change my membership as I have two nut when io say cancle it saying I need to pay over 200 as an early cancelltion fee. 

Why do I need to pay this and how to I avoid this? 

[kglad · Accepted solution]

you should have canceled during the trial or within 1week of it ending.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Thomas_Coon3659]

Adobe stinks. They deliberately make it diffcult to cancel subscriptions 

[kglad]

@Thomas_Coon3659 

directions are above.

[TonyTee]

Just spoke to someone less than 20 minutes ago, who lied to me about when my subscription expites. Transparancy? Haha!

[kglad]

@TonyTee 

spoke?  

[TonyTee]

Yes. Tried the virtual assistant, did not get the answer I wanted and was given the option of having a call back. Someone representing Adobe called back.

[kglad]

did you supply any info that convinced you they actually were from adobe and could see your subscription details?

[TonyTee]

I gave just my email address and he found my info. Would the virtual assitant send me to a non-Adobe personnel?

[kglad]

i wouldn't think so, but i can't see what you've done so it's not clear if you used an adobe link to access the chat panel.

in any case, if they found your info and there was an error, recontact making sure you use a different browser or one with a cleared cache.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Thomas_Coon3659]

I had an awful experience with trying to cancel my subscription. They kept
automatically renewing it even after I took my credit card number off my
account.