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How to cancel plan without paying early cancellation fee? [was: HELP]

Sep 24, 2024 Sep 24, 2024

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How do i get contact with someone at adobe. 

 

I need to change my membership as I have two nut when io say cancle it saying I need to pay over 200 as an early cancelltion fee. 

 

Why do I need to pay this and how to I avoid this? 

 

 

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correct answers 1 Correct answer

Community Expert , Sep 24, 2024 Sep 24, 2024

you should have canceled during the trial or within 1week of it ending.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "ho

...

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Community Expert ,
Sep 24, 2024 Sep 24, 2024

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you should have canceled during the trial or within 1week of it ending.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Sep 24, 2024 Sep 24, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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New Here ,
Nov 12, 2024 Nov 12, 2024

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Adobe stinks. They deliberately make it diffcult to cancel subscriptions 

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Community Expert ,
Nov 12, 2024 Nov 12, 2024

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@Thomas_Coon3659 

 

directions are above.

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