Participant

Answered

How to cancel the subscription?

Forum|Forum|7 years ago
June 4, 2018
4 replies
1941 views

I want to cancel it too but it seems impossible!

General troubleshooting

This topic has been closed for replies.

Correct answer Karl Heinz Kremer

The link provided is for non-subscription. I assume this one would be more appropriate: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

JR Boulay

Community Expert

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

T

Thomas272906097kh3

Participating Frequently

Beware!!! I signed up for monthly payments to an annual subscription and Adobe tried to make me pay £100 cancellation fee after using the software for jsut one month. They do not make it clear AT ALL when you sign up that there will be a cancellation fee nor as to how much it would be. No other software subscription does this. It's absolutely absurd. The first person I spoke to about this had exactly the same experience with Adobe. Sort this out Adobe - you can't rope people into a year's worth of monthly payments with just a couple of clicks. It costs you absolutely nothing to cancel someone's subscription - it's a vertiable scam!

kglad

Community Expert

@Thomas272906097kh3

did you cancel within the free trial period?

when you subscribed did you select the plan with the lower monthly cost (that has a one year obligation) instead of selecting the monthly plan that costs more per month but allows you to cancel at any time?

did you contact adobe support?

Karl Heinz Kremer

Correct answer

Community Expert

The link provided is for non-subscription. I assume this one would be more appropriate: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Meenakshi Negi

Legend

Hi Esthers,

As you are trying to cancel the subscription, please refer the steps mentioned here Return or exchange a non-subscription product.

If you experience any issue with the cancellation, then I would suggest contacting support.

Open this link Contact Customer Care and sign-in with your Adobe ID and password.

The select the Account issues tab from the option provided.

Hope the information helps,

Regards,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded