• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

How to cancel

New Here ,
Jun 26, 2023 Jun 26, 2023

Copy link to clipboard

Copied

273485E2-F579-412A-91D9-31494C5561E3.jpeg

CCF40F51-3160-4335-A33C-C8D902152813.jpeg

D9D2BE00-85BC-425C-815E-F05A42461FF2.jpeg

Hi, I cancelled my subscriptions in february with help from customer service. 

 

But... You are still taking my money. Automated bank transactions every 12. and 13. in every month. How is this possible? 

 

The folkowing Pictures and info is an examplen from June: Iwas charged the following amount in Norwegians Kroner:
Adobe Stock: -354,75 NOK
Adobe Ps Creative Cld -236,25 

 
Who can i contact in Adobe so i can stop this and get my money back? Cant find any info anywhere.
 
Thank you,
kind regards. Christian Sandanger

Views

132

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 26, 2023 Jun 26, 2023

Christian, thanks for your question; please make sure to log in under the account you used for your Creative Cloud membership and Adobe Stock purchases when clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen as suggested by Kglad. 

 

I don't see an active membership under the e-mail address you used to post to this public discussion forum.

Votes

Translate

Translate
Community Expert ,
Jun 26, 2023 Jun 26, 2023

Copy link to clipboard

Copied

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

===================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 26, 2023 Jun 26, 2023

Copy link to clipboard

Copied

LATEST

Christian, thanks for your question; please make sure to log in under the account you used for your Creative Cloud membership and Adobe Stock purchases when clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen as suggested by Kglad. 

 

I don't see an active membership under the e-mail address you used to post to this public discussion forum.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines