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Participant
November 27, 2024
Question

How to change Adobe ID email address?

  • November 27, 2024
  • 3 replies
  • 330 views

Hello, good afternoon, what happened is that I just bought the Creative Cloud license for students but by mistake I entered a non-existent email so I wanted to see if you could help me change it. And resend the license to the correct email 

This topic has been closed for replies.

3 replies

kglad
Community Expert
Community Expert
November 27, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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Kanikas
Community Manager
Community Manager
November 27, 2024

Hi clarisa_6200,

We hope the above mentioned steps helped you in changing the ID.

Let us know if there is anything else we can help you with.

 


Thanks

kglad
Community Expert
Community Expert
November 27, 2024

if you have trouble changing your email address, contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

John Waller
Community Expert
Community Expert
November 27, 2024