How to change and confirm student plan?

[gabby_p]

Hello,

Today, I have been just charged for the renewal of my annual subscription after a year of using Creative Cloud. Last year I chose the student discount plan option and had to provide some information about my University and thus got charged the discounted amount. The email provided in my account has been my personal email until today.

I thought they would charge me the same amount this year but I got charged the full subscription without a discount. I can't even provide a University ID as it says on the support site because there is no "educational information" section in my adobe account. If I click on manage plans I cannot find a student plan in the options so I have no idea how to change the plan and provide a student ID.

I have tried changing my private email to my University email to see if I could then provide proof of my student status, but nothing changed.

My question is if there is an option to change my plan to the student annual plan. And if I can get my money for the full subscription back since I was just charged today?

Thank you for your help in advance!

[kglad]

here's how to renew: https://helpx.adobe.com/x-productkb/global/graduation-education-discount-expiry.html

and here's general info: https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html

[Peru Bob]

I thought they would charge me the same amount this year but I got charged the full subscription without a discount.

By @gabby_p

Are you sure it's the full subscription price and not just the student price after the first year?  The first year cost of a student account is less than the following years.

Students and teachers save over 60% on the Creative Cloud All Apps plan. The special price is US$19.99/mo for their first year, and US$29.99/mo after that. Learn more about how students can save money with Adobe. For more information, see the terms and conditions.

from here:

https://www.adobe.com/creativecloud/buy/students/premiere-pro.html#:~:text=Students%20and%20teachers....

[gabby_p]

I can't believe I missed this while reading through the conditions. Thank you so much for pointing it out! I guess I need to be more precise while reading. 

Again, thank you so much for your prompt reply!

[kglad]

$29.99/mo is a discounted price. $54.99/mo is the regular price.

[Nancy OShea]

Student rate is $20/month for first year only. 

After the first year, it goes up to $30/month which is still a big discount off the regular rate of $55/month.

https://www.adobe.com/creativecloud/plans.html

To verify your student eligibility, log-in to your Adobe account.

https://account.adobe.com/plans

If needed, contact Adobe Support by online chat.

Use a browser that accepts cookies and does not have script blockers.
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Hope that helps.