How to change the billing address

[Markus5FA3]

Hi,

I have seen some threads about changing payment information and usually the answer is to reffer to "https://helpx.adobe.com/contact/support.html", but I don't find any chat or telephone number there, only FAQ.

I am trying to change my street and housenumber for the billing address, but when going to Account => Abo => Payment => Edit Payment, I can only change the credit card, name and zip code, but not the street and the house number.

Any suggestions?

Thank you!

[kglad]

Update credit card and billing address (adobe.com)

if that doesn't help you make the needed changes,

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[Markus5FA3]

Hey kglad, 

thanks for your reply. The credit card screen in your first link looks the one I see, but as described does not have street inputs. And the chat icon... It is not there for me. I can't see it. Any ideas why?

Its a private account!

Best,

Markus.

[kglad · Accepted solution]

if you have a large screen, the chat icon can be way down there:

but, after double checking, if you don't see it, use a different browser.

[Markus5FA3]

kglad,

indeed, with firefox I see the icon. In chrome it is actually not there. Also other parts of the page are quite buggy with chrome... 

Thanks a lot for pointing that out, I will contact support then!

Best,
Markus.

[kglad]

no, i don't know why some browsers display adobe pages differently from others.

[Nancy OShea]

Not all browsers are equal -- especially mobile ones.  Problems can occur from the end user's personal settings, a browser that hasn't been updated in a while or 3rd party add-ons that block cookies, scripts and pop-up ads from working as expected.    When in doubt, disable script blockers and enable cookies or use a different browser.

[ryanp93256940]

To see the chat icon on chrome, you need to change your cookie preferences and accept everything. I couldn't see it because I had rejected all cookies.

Contacting the chat and asking for the address to be added "fixed it" for me.

[kglad]

excellent (and that's why i stated "...using a browser that allows popups and cookies,...")

[Nancy OShea]

Is this a Teams/Enterprise or Individual plan?

Teams/Enterprise plan holders have an admin console for updating billing information and managing seats.  Contact your IT dept.