How to contact Adobe customer care

[dareveggen37587351nbhr]

I need help about an issue i am looking for suggestion to communicate with customer care 

[kglad · Accepted solution]

if it's a non-subscription issue (what is it) and it's best asked in the forums.  if it's a subscription issue, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[gangadhar3333]

Hello I want remove my service 

[kglad]

@gangadhar3333 

if you mean you want to cancel your subscription, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nancy OShea]

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

[inco80]

He asked for customer care so no I doubt that helped.

 Not cancelling plans etc. Just customer care.

[kglad]

@inco80 

what are you trying to discuss?

[Deborah Gearhart]

I contacted and left message.  Received a case number.  Everytime I try to chat with an agent to resolve my case (and actually GET assistance with my issue) there are NO AGENTS available.   Booo.....

[kglad]

see if there's a ticket to update, 

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[Deborah Gearhart]

I have a ticket...click the button and it takes me to the AI Chat bot

[kglad]

isn't there a request for information?