Participant

Answered

How to contact Adobe customer care

Forum|Forum|1 year ago
May 23, 2024
4 replies
3636 views

I need help about an issue i am looking for suggestion to communicate with customer care

Correct answer kglad

if it's a non-subscription issue (what is it) and it's best asked in the forums.
twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Deborah Gearhart

Known Participant

I contacted and left message. Received a case number. Everytime I try to chat with an agent to resolve my case (and actually GET assistance with my issue) there are NO AGENTS available. Booo.....

kglad

Community Expert

see if there's a ticket to update,

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Deborah Gearhart

Known Participant

I have a ticket...click the button and it takes me to the AI Chat bot

G

gangadhar3333

Participant

Hello I want remove my service

Nancy OShea

Community Expert

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

He asked for customer care so no I doubt that helped.

Not cancelling plans etc. Just customer care.

@inco80

what are you trying to discuss?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Correct answer

Community Expert

if it's a non-subscription issue (what is it) and it's best asked in the forums.
twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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