How to contact Adobe for a billing issue

New Here ,
Mar 06, 2019 Mar 06, 2019

Copy link to clipboard

Copied

I recently uninstalled the PRO version of Acrobat Reader. I then installed the free version. How can contact Adobe to make sure they stop charging me for the PRO version?

Thanks.

Views

1.7K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Mar 06, 2019 Mar 06, 2019

Simply uninstalling the application will NOT cause you to stop paying for it.

To do so you need to cancel your subscription: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Be aware there might be a large fee associated with doing it, especially if you signed up for a yearly subscription.

Likes

Translate

Translate
Adobe Community Professional ,
Mar 06, 2019 Mar 06, 2019

Copy link to clipboard

Copied

Simply uninstalling the application will NOT cause you to stop paying for it.

To do so you need to cancel your subscription: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Be aware there might be a large fee associated with doing it, especially if you signed up for a yearly subscription.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 06, 2019 Mar 06, 2019

Copy link to clipboard

Copied

I figured that unstalling would not automatically cancel the billing but I didn't know where to go to do that.

Thank you for providing that link. I went there and successfully cancelled the subscription.

I didn't realize that I was ordering the "CLOUD" plan. Do you know a phone number or mailing address that I can contact to dispute the charges?

Again, thanks for you help.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 06, 2019 Mar 06, 2019

Copy link to clipboard

Copied

Adobe doesn't like it when we post the phone number of their support... You'll need to do it through their (not very user-friendly) website: Contact Customer Care

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 29, 2021 Nov 29, 2021

Copy link to clipboard

Copied

I took up a free 7-day trial of Acrobat Pro DC and although I cancelled it after 5 days and received a 'We’re sorry to see you go' confirmation email, I've just been billed. I can find no way of actually contacting Adobe to report this. I've clicked on various links to contact them and made sure I'm signed in, but all that happens is that I get taken to the 'Welcome to Adobe Customer Care! Need help?' (https://helpx.adobe.com/contact.html) which does not have any contact details that I can find, or any online chat facility - can anybody help?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 30, 2021 Nov 30, 2021

Copy link to clipboard

Copied

LATEST

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines