New Participant

Answered

how to contact adobe support by chat ?

Forum|Forum|2 years ago
June 5, 2023
3 replies
2043 views

i have tried to use this link but it does not open any chat even after disbling pop up blocker :

https://helpx.adobe.com/contact.html?rghtup=autoOpen

so where is the correct liunk in june 2023 ?

and preferably in french in France ?

thanks.

Correct answer bestofcomputer

use twitter, if you don't have access to a mobile phone.

ok i deactivated the shields from brave and it worked.

thanks.

T

Test Screen Name

Brainiac

Why did you come here to post an AI-generated reply that doesn't answer anyone's question, "Mateo"?

kglad

Community Expert

@Test Screen Name

just mark spam, as spam.

T

Test Screen Name

Brainiac

Make sure you allow ALL cookies on Adobe site too. For some reason people are disabling cookies and so it can't know you're logged in.

B

bestofcomputerAuthor

New Participant

i use Brave and i have enabled all cookies and disable pop up blocker.

i connect from france and there is no chat pop up.

i connect also to USA with a VPN and there is no chat pop up.

see the photos attached.

and the other page i have has no chat pop as well.

see photo.

kglad

Community Expert

use twitter, if you don't have access to a mobile phone.

kglad

Community Expert

the link you posted still works:

you just need a compatible browser and perhaps country. anyway, try a mobile phone browser.

B

bestofcomputerAuthor

New Participant

there is no chat pop up with brave nor firefox not chrome on windows 11 desktop pc.

so where is it ?

kglad

Community Expert

it's in the lower right when using a compliant browser. do you have a mobile?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded